VirtualizationWorks.com Policies

Contents:

• Site Disclaimer
• Return/Exchange Policy
• Tax
• Payment
• Leasing
• Delivery of Licenses
• Price Match Policy
• Promotions
• Pricing Errors
• Phone Orders/Phone Pricing
• Privacy Policy
• Linking
• Official VMware Website

Site Disclaimer:

Virtual Graffiti, Inc. (VirtualizationWorks.com) takes reasonable steps to ensure that the materials on our web sites are accurate but provides no representations as to the accuracy or completeness of the materials. Information may be changed or updated without notice. Virtual Graffiti, Inc. (VirtualizationWorks.com) reserves the right to update this Legal Notice from time to time. We recommend that you visit this page to review the current Legal Notice on a regular basis.

Virtual Graffiti, Inc. (VirtualizationWorks.com) and its subsidiaries ARE NOT LIABLE FOR ANY DIRECT OR INDIRECT DAMAGES ARISING FROM USE OF OUR WEB SITES. You use the information provided on these sites at your own risk.

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Return/Exchange Policy:

Defective items are to be returned to the manufacturer (VMware) within 30 days of the invoice date.  All other items purchased at VirtualizationWorks.com may be returned to VirtualizationWorks.com within 30 days of delivery for a full refund, pursuant to the terms below:

• License return policy:  License codes may be returned only if unused. Once a code has been registered to a device, it may not be returned, no exceptions.
• RMA: Please ensure to obtain a Return Merchandise Authorization (RMA) number by calling (800) 886-5369 or by contacting our sales team at sales@VirtualizationWorks.com before returning your product. NO returns of any type will be accepted without an RMA number.
• Return Shipping: Customer is responsible for shipping charges on returned items unless the return is a result of our mistake.  If the return is a result of our mistake we will reimburse you for the least expensive shipping method.  Please securely pack items and insure all return shipments. We will not be responsible for items lost or damaged during transit.
• Original Shipping: Original shipping charges will not be refunded on returned items unless the return is a result of our mistake.
• Incomplete Returns: A refund will not be issued for incomplete returns. All items returned must be 100 percent complete. They must contain ALL original boxes and packing materials, have original UPC codes on the manufacturer boxes, and contain all manuals, blank warranty cards and other accessories and documentation provided by the manufacturer.  You must also return any promotional/free items you may have received along with your device(s) (exclusion of such items from your return will result in a decrease of the refund amount).
• Open Box Returns: All returned items that have been opened will be subject to a 15% restocking fee, no exceptions.

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Tax:

Tax of 7.75% is charged on orders delivered to California.

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Payment:

We accept Visa, MasterCard, American Express.  Net terms are also available for eligible customers, and may be paid by check.  We also accept wire transfer by request. For more information on paying with net terms or wire transfers please call (800) 886-5369 or contact our sales team at sales@VirtualizationWorks.com .

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Leasing - NEW!:

We now offer leasing options for purchasing your new product. Qualified customers will have the ability to lease their purchase with convenient and powerful financing options. You are provided with the flexibility, quick response, and simplicity you need with quality customer service during your financing term.

Why Should I consider Leasing? Advantages of Leasing:

• Leasing provides total financing. Generally no down payments are required, and lessees pay no extraneous tax, delivery, warranty, or other miscellaneous costs. All costs associated with a purchase can be included in the lease, including delivery and installation.
• Leasing conserves working capital. Leasing leaves lines of credit at other financial institutions free for cash-flow purposes, investments, unsecured loans, or unexpected emergencies.
• Leasing overcomes budget limitations. Most companies are hampered by capital budget limitations from time to time. Leasing allows businesses to acquire new equipment with easily affordable rental payments.
• Leasing provides security against equipment obsolescence. Upgrade and trade-in options can easily be added to a lease agreement. In addition, there are no risks of equipment ownership, and lessees will never be required to resell or remarket obsolete equipment.
• Leasing can offer tax savings. When properly structured, monthly lease payments may be fully tax deductible as an operating expense. This savings results in a lower after-tax equipment cost. Contact us to discuss tax advantages applicable to your specific situation.
• Payments are a fixed cost. Monthly lease payments remain the same for the life of the lease, even if interest rates do not.
• Leasing provides a faster return on investment. Revenues or savings created as a result of the equipment during the first month often will be in excess of the monthly lease payment, thereby providing an immediate return on investment.
• It is important to note that the common thread in each of these benefits is flexibility. Lease payments and terms may be structured based on a businesses particular need. Equipment leasing can be an extremely valuable financial tool for growing businesses while staying competitive in today's marketplace.

A minimum total purchase value is required for leasing options. Not all customers will qualify for the leasing program. Please contact us today to see if you qualify for our leasing program. Please Note: All Leasing options are provided by third party equipment leasing companies.

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Delivery of Licenses:

All VMware Software products are delivered Electronically. In order to receive a VMware product, you must have a valid e-mail address in order to receive your licenses. All orders received can take up to 2 to 3 business days to complete. After your credit card has been successfully charged, you will receive an e-mail with your purchased licenses and the steps for downloading your VMware product. Orders placed after 4:15pm (PST) Monday through Thursday will be processed the next day. Orders placed after 4:15pm (PST) on Friday will be processed the following Monday. Orders placed on a holiday will be processed the following non-holiday business day.

All International orders may require an additional 72 hours for processing. If you have any questions regarding the time of delivery, please contact our sales team at sales@VirtualizationWorks.com or call (800) 886-5369

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Price Match Policy:

For all VMware branded items sold on our website, we will meet or beat any lower price found on a competitor’s website.  The price must be viewable on the competitor’s website. The item must be in stock for the competitor. Any promotions or free items bundled with the price-matched item will not be matched.  If we offer a promotional or free item with our product, it will no longer be included if the product is price-matched. In addition, if an item is price-matched, the competitor’s shipping rates must also be matched. Price Matching is only available at the time of purchase.

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Promotions:

Promotional items include any free items/gifts you receive with your order.  Promotional items are only available on certain items, where stated.  Promotions may be changed or revoked at any time. Promotional items may be shipped separately from your order via a different carrier and/or different service. Promotional items must be returned if you are returning your order (see return/exchange policy above).

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Pricing Errors:

We are not responsible for pricing error on our website. If an order is placed and an item in the order is deemed to have been incorrectly priced, the buyer will be contacted for a price update before the order is processed.

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Phone Orders/Phone Pricing:

If an order is placed over the phone and special pricing is given, any free item or promotion offered on our website may or may not be included at the phone representative’s discretion.

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Privacy Policy:

Information we collect: Customer’s name, physical address, e-mail address, telephone number, and financial information. Customer information is used for processing and shipping orders to the customer. Customer e-mail addresses may be used from time to time for VirtualizationWorks.com marketing purposes. All VirtualizationWorks.com marketing e-mails offer customers the option to opt-out of all future e-mails.  Customer information is securely transmitted over Secure Socket Layer (SSL) software. Customer information is and will NEVER be shared with nor sold to 3rd parties or anyone else outside of VirtualizationWorks.com.

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Linking to VirtualizationWorks.com/Site Content Usage Policy:

You may not link to our site or any files stored on our servers, or use any information found on our site in order to benefit any other website (including online auctions), business, or individual than VirtualizationWorks.com.

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VMware Official Website:

To visit VMware's Official website, please go to http://www.VMware.com

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