VMware ThinApp
Application Virtualization Made Simple

Overview:

Designed to eliminate application conflicts and streamline management, VMware® ThinApp® simplifies application virtualization and reduces the cost and complexity of application delivery. As a key component of VMware View™, ThinApp adds application compatibility to virtual desktop environments and helps to reduce the management burden of desktop applications and images.

Key Benefits

• Simplify Windows 7 migrations.
• Eliminate application conflicts.
• Minimize costly recoding and regression testing.
• Streamline application management.
• Reduce IT support and help desk costs.
• Strengthen endpoint security.
• Increase workforce mobility.
• Get integrated application assignment.

ThinApp simplifies application delivery by encapsulating applications in portable packages that can be deployed to many endpoint devices while isolating applications from each other and the underlying operating system.

What Is ThinApp?

ThinApp is an agentless application virtualization solution that isolates applications from their underlying operating systems to eliminate application conflict and streamline application delivery and management.

How Does ThinApp Work?

ThinApp virtualizes applications by encapsulating application files and registry into a single ThinApp package that can be deployed, managed and updated independently from the underlying operating system (OS). The virtualized applications do not make any changes to the underlying OS and continue to behave the same across different configurations for compatibility, consistent end-user experiences and ease of management.

How Is ThinApp Used?

• Simplify Windows 7 migration - Use ThinApp to easily migrate legacy applications such as Internet Explorer 6 to 32- and 64-bit Windows 7 systems. ThinApp enables you to eliminate costly recoding, regression testing and support costs.
• Eliminate application conflicts - Isolate desktop applications from each other and from the underlying OS to avoid conflicts. For example, you can run Internet Explorer 6 seamlessly on Windows 7 alongside newer Internet Explorer browsers.
• Consolidate application streaming servers - Enable multiple applications and "sandboxed" user-specific configuration data to reside safely on the same server.
• Reduce desktop storage costs - Leverage ThinApp as a component of VMware View to reduce desktop storage costs and streamline updates to endpoints.
• Augment security policies - Deploy ThinApp packages on "locked-down" PCs and allow end users to run their favorite applications without compromising security.
• Increase mobility for end users - Deploy, maintain and update virtualized applications on USB flash drives for ultimate portability.

Key Features:

What's New in ThinApp 4.7

• Integration with VMware Horizon Application Manager™ - Applications packaged with ThinApp are now easy to deploy and manage through Horizon Application Manager, which gives IT administrators control over policy setting and user entitlement to applications. Users can access their applications from a simple Web-based catalog.
• Application compatibility - ThinApp 4.7 extends the number of applications supported on the application compatibility list.

Agentless Application Virtualization

• Agentless architecture - Designed for fast deployment and ease of management, ThinApp requires no agent code on target devices.
• Complete application isolation - Package entire applications and their settings into a single executable that runs independently on any endpoint, allowing multiple versions or multiple applications to run on the same device without any conflict.
• Built-in security - Application packages run only in user mode, so end users have the freedom to run their preferred applications on locked-down PCs without compromising security.

Fast, Flexible Application Packaging

• Package once, deploy to many - Package an application once and deploy it to desktops (physical or virtual) running Windows XP, Windows Vista or Windows 7.
• Three-step setup capture - Use a three-step process for preand post-installation system states. This simplifies application packaging and supports applications that require a reboot during the installation process.
• ThinApp Converter - ThinApp works with VMware vSphere®, VMware ESX® and VMware Workstation images to convert installed applications to ThinApp packages. Using the command-line interface, you can automate application conversion and management.

Fast, Flexible Application Delivery

• Application link - Configure relationships among virtualized applications, plug-ins, service packs and even runtime environments such as Java and .NET.
• Application sync - Automatically apply updates over the Web to applications on unmanaged PCs and devices.
• Support for USB drives and thin clients - Deploy, maintain and update applications on USB storage drives and thin client terminals.
• Microsoft Windows 7 support - Deploy legacy applications on 32- and 64-bit Windows 7 systems and streamline application migration by avoiding costly, time-consuming recoding and regression testing.
• VMware Horizon Application Manager Integration - Manage and deploy applications packaged with ThinApp into a cloud-based application catalog. Set policies for application entitlements based on users, location and device, and ensure flexible, 24/7 access to end users across devices.

Seamless Integration with Existing infrastructure

• Zero-footprint architecture - Plug ThinApp directly into existing IT tools without adding dedicated hardware or back-end databases.
• Integration with management tools - ThinApp creates standard MSI and EXE packages that can be delivered through existing tools from Microsoft, BMC Software, HP, CA Technologies, Novell, Symantec, LANDesk and others.
• Support for Active Directory authentication - Add and remove ThinApp users from Active Directory groups, and prevent unauthorized users from executing ThinApp packages.
• Integrated application assignment in VMware View Manager 5 - Assign ThinApp packages to individual desktops or pools of desktops in View Manager to enable streamlined application deployment.
• Horizon Application Manager integration - Manage ThinApp applications by using Horizon Application Manager with the single click of a button.

How to Buy:

VMware ThinApp is available in the following purchase options:

1. The VMware ThinApp Suite contains the ThinApp Packager, 1 license of Workstation for Windows for creating clean packages, plus 50 client licenses.
2. Additional client licenses can be purchased in increments of 100.

	VMware ThinApp Suite	VMware ThinApp Client
VMware ThinApp Packager		—
VMware ThinApp Client Licenses	(50 included)	(increments of 100)
VMware Workstation for Windows		—
Support Requirements	Support and Subscription (SnS) Required & Sold Separately	Support and Subscription (SnS) Required & Sold Separately

Support:

VMware Production Support & Subscription

Technical Support, 24 Hour Sev 1 Support -- 7 days a week.

Focused, 24-Hour Support For Production Environments

• Global, 24x7 support for Severity 1 issues
• Fast response times for critical issues
• Unlimited number of support requests
• Remote Support
• Online access to documentation and technical resources, knowledge base, discussion forums
• Product updates and upgrades

Overview

VMware Production Support is designed with your production environments in mind. Our global support centers are staffed around the clock to provide you access to our industry-leading expertise in virtualization and years of experience supporting virtual infrastructure products in real-world customer environments. We are committed to delivering enterprise-class, worldwide support with a single objective in mind: your success.

VMware Basic Support & Subscription Service

Technical Support, 12 Hours/Day, per published Business Hours, Mon. thru Fri.

Weekday Support for Test, Dev and Non-Critical Deployments

• Global, 12x5 access to support
• Unlimited number of support requests
• Remote Support
• Online access to documentation and technical resources, knowledge base, discussion forums
• Product updates and upgrades

Overview

VMware Basic Support is designed for non-critical applications and platforms that require support during normal business hours. Our global support centers have been strategically placed to provide you with fast and efficient access to the support center in your region. Each center is staffed with engineers that can provide industry-leading expertise in virtualization and years of experience supporting virtual infrastructure products in real-world customer environments. We are committed to delivering enterprise-class, worldwide support with a single objective in mind: your success.

Feature	Production Support	Basic Support
Hours of Operation	24 Hrs/Day 7 Days/Wk 365 Days/Yr 1	12 Hrs/Day Mon–Fri 1
Length of Service	1 or 3 Years	1 or 3 Years
Product Updates	Yes	Yes
Product Upgrades	Yes	Yes
Products Supported	All Products (excluding VMware Fusion and Player)	All Products (excluding VMware Fusion and Player)
Method of Access	Telephone/ Web	Telephone/ Web
Response Method	Telephone/ Email	Telephone/ Email
Remote Support	Yes	Yes
Access to VMware Web site	Yes	Yes
Access to VMware Discussion Forums and Knowledge Base	Yes	Yes
Max Number of Support Admins per Contract	6	4
Number of Support Requests	Unlimited	Unlimited
Target Response Times Critical (Severity 1 Major (Severity 2) Minor (Severity 3) Cosmetic (Severity 4)	30 minutes or less: 24x7 4 business hours 8 business hours 12 business hours	4 business hours 8 business hours 12 business hours 12 business hours
Business Hours North America and Latin America Alaska, Hawaii South America (NASA) Europe, Middle East, Africa (EMEA Asia, Pacific Rim, Japan (APJ) Australia/New Zealand	Monday - Friday 6 a.m. to 6 p.m. (local time zone) 6 a.m. to 6 p.m. (PST/PDT) 6 a.m. to 6 p.m. (EST/EDT) 7 a.m. to 7 p.m. (GMT/GMT+1) 8:30 a.m. to 8:30 p.m. (Singapore Time) 7 a.m. to 7 p.m. (Sydney AET)	Monday - Friday 6 a.m. to 6 p.m. (local time zone) 6 a.m. to 6 p.m. (PST/PDT) 6 a.m. to 6 p.m. (EST/EDT) 7 a.m. to 7 p.m. (GMT/GMT+1) 8:30 a.m. to 8:30 p.m. (Singapore Time) 7 a.m. to 7 p.m. (Sydney AET)

1Hours of operation for Gemstone are Monday - Friday, 8 a.m. to 5 p.m. (PST/PDT) globally.
1Hours of operation for VMware Go Pro and vCenter Protect products are 7 a.m. to 7 p.m. (CST/CDT), except holidays.
1Hours of operation for VMware IT Business Management and IT Financial Management are 8 a.m. to 5 p.m. (EST/EDT/GMT) except holidays.
1Hours of operation for Socialcast are 6 a.m. to 6 p.m. (PST/PDT).

Documentation:

Download the VMware ThinApp Datasheet (PDF).