VMware View
Your Cloud, Your Desktop, Just Got Better

Overview:

VMware View™ delivers desktop services from your cloud to enable end user freedom and IT management and control.

VMware View allows IT to simplify and automate the management of thousands of desktops and to securely deliver desktop as a service to users from a central location with levels of availability and reliability unmatched by traditional PCs. By delivering secure access to applications and data to any device, when and where the user needs it, VMware View provides end users with the highest levels of mobility and flexibility.

VMware View encapsulates the OS, applications , profiles, and user data into isolated
layers for better desktop management and dynamically assembles desktops on demand
to provide users with a personalized view of their individual desktop.

VMware View: Begin the Journey to User-Centric Computing

Enterprises today are caught in a desktop dilemma. On one hand, IT organizations face pressures around cost, compliance, manageability and security. This is aggravated by the existing PC- centric computing paradigm which is expensive to manage and restricts IT agility to respond to changing business dynamics. On the other hand, end-users increasingly require the freedom and flexibility to access their applications and data from more devices and locations. This desktop dilemma-which pits end user freedom against the need for IT control— can drive up costs, impact security, and overwhelm IT resources. To break free from this dilemma, organizations are looking for an agile and adaptive approach to computing that enables IT to balance the needs of the enterprise with the needs of end users for a flexible, high performance computer experience.

Desktop virtualization with VMware View allows organizations to do more with less and adopt a truly user-centric and flexible approach to computing. By decoupling the applications, data and operating system from the end point, and by moving these components into the datacenter where they can be centrally managed in your cloud. Desktop and application virtualization offer IT a more streamlined, secure way to manage users and provide agile desktop services that can be accessed on-demand.

VMware View is the only end-to-end solution that simplifies IT management, increases security and control of end-users while decreasing costs by centrally delivering desktop services from your cloud. VMware View enables highly available, scalable, secure and reliable desktop services unmatched by physical PCs. Delivering the highest fidelity performance and user experience across locations, VMware View with PCoIP provides users with a rich, personalized desktop for access to data, applications, unified communications and 3D graphics.

How is VMware View Used?

View is used to deliver virtual desktops as a service to a broad range of use cases in the enterprise, delivering the best user experience for maximum productivity. IT administrators can easily provision and customize the environment to comply with corporate policy and end-user needs.

Reduce the Time and Cost of Windows 7 Migration by 50%
Double the speed of Windows 7 migrations and cut costs in half by rapidly provisioning virtual desktops for end-user access without hardware upgrades. Virtualize applications to reduce OS and application conflict issues and streamline deployment. Simplify Remote and Branch Office IT Operations Centrally deliver high-performance virtual desktops to remote or branch offices such as bank branches, medical offices, and even offshore facilities to empower users while reducing support and maintenance costs.

Enable Agile Business Process Outsourcing
Rapidly extend IT resources to third-party service providers as an integrated desktop with unified communication capability and minimal bandwidth requirement without sacrificing control over security policies or administrative privileges. VMware View delivers a purpose-built "business process desktop" for secure, remote access to easily managed centrally hosted virtual desktops.

Extend Business Continuity and Disaster Recovery to Desktops
Leverage automated failover, load balancing, backup recovery and other built-in datacenter-class business continuity and disaster recovery capabilities to protect desktop data and ensure continuous availability for end-users at a fraction of the cost and complexity of traditional solutions.

Accelerate Innovation and Business Agility
Easily integrate new technologies and updates without disruption to end-users. Rapidly respond to changing business dynamics like mergers, acquisitions and divestures by easily scaling up and down on demand.

Support End-User Productivity with Follow-Me Desktops
Enable end-users to roam freely from location to location and device to device by enabling access to centrally hosted virtual desktops to increase workplace productivity without sacrificing security or compliance.

Enable Flexible Hardware Utilization Policies
Allow employees to access their data and applications across their traditional PCs, thin or zero clients, tablets or even personal devices while maintaining corporate security and compliance policies.

Provide a Consistent and Personalized Experience
Enable a seamless end-user experience across sessions by maintaining the user persona with faster login times. View Persona Management also reduces costs by enabling more cost-efficient, stateless floating desktops.

VMware View improves desktop and application management by delivering desktop
services from your cloud to enable end users over any network on any device.

Key Features:

Simplify Management and Increase Control

Easily manage tens of thousands end-users from a centralized administrative interface. Streamline key IT processes such as provisioning, connection brokering, policy enforcement, performance monitoring and application assignment. Increase security and compliance by moving data into the datacenter, centrally enforcing endpoint security and policy configuration and streamlining antivirus processes.

Reduce Total Cost of Ownership (TCO) up to 50%

Do more with less resources, time and money. Centralizing desktop infrastructure with VMware View makes it faster, easier and less costly for IT staff to provision, maintain and monitor desktop images and applications across their entire life cycle. Decrease support calls and reduce end-user downtime for improved overall workplace productivity.

Deliver a Better Desktop Experience

VMware View delivers users the best end-user experience across locations and devices. VMware View with PCoIP adapts to the end users network connection to provide a high-quality customized desktop experience over the LAN and WAN. Users can flexibly connect to their View desktop from a variety of devices including desktops, thin or zero clients, and mobile devices. Mobile end-users can access their View desktop even when disconnected from the network. View delivers maximum productivity for all types of end-users and provides support for 3D graphics rendering, unified communications, and service continuity even in the event of high packet loss, as well as multimonitor and rich media capabilities. This results in a rich seamless user experience for maximum productivity.

Simplify and Standardize on the Industry Leading Platform

VMware View is built on the industry-leading VMware vSphere® virtualization platform, providing unparalleled performance, scalability, reliability and availability for virtual desktop environments. Your organization can standardize on a single common platform for your entire IT infrastructure, from the desktop to the datacenter, to enable private and public cloud based desktop services.

How to Buy:

VMware View is sold in two editions—Enterprise and Premier—as bundled solutions that include VMware vSphere and vCenter for Desktops, or as a desktop add-on to a separate or existing VMware vSphere purchase. The VMware View Enterprise bundle includes the current release of VMware View Manager, an enterprise desktop manager. VMware View Premier includes additional components to substantially lower the costs of managing user data, applications, desktops and security, while increasing business agility.

Note that all bundles and add-ons come in 10 and 100 quantity packs.

For New Customers

VMware View Bundle Editions Compared

	VMware View Enterprise	VMware View Premier
VMware vSphere Desktop
VMware vCenter Server
VMware View Manager
VMware View Composer
View Persona Management
VMware View Client with Local Mode
vShield Endpoint
VMware ThinApp

For vSphere hosted VDI Customers – vSphere Desktop

vSphere Desktop provides the platform to deploy desktop virtualization offering scalability, high availability, reliability and optimal performance for all your desktop workloads. vSphere Desktop is also available as part of the VMware View.

For Existing VMware vSphere Customers — Add Desktops

VMware View Add-ons Compared

	VMware View Enterprise	VMware View Premier
VMware vSphere Desktop
VMware vCenter Server
VMware View Manager
VMware View Composer
View Persona Management
VMware View Client with Local Mode
vShield Endpoint
VMware ThinApp

Note: You cannot mix bundles and Add-ons.

 

For Existing VMware View Enterprise Customers — Upgrade to Premier or to Bundle

VMware View Upgrades

	VMware View Premier Upgrade	VMware View Add-On to Bundle Upgrade
VMware vSphere Desktop
VMware vCenter Server
VMware View Manager
VMware View Composer
View Persona Management
VMware View Client with Local Mode
vShield Endpoint
VMware ThinApp

What's Included in VMware View

VMware vSphere Desktop Designed specifically for desktops, this edition of VMware vSphere provides a highly scalable, reliable and robust platform for running virtual desktops and applications, with built-in business continuity and disaster recovery capabilities to protect desktop data and availability without the cost and complexity of traditional solutions.

VMware vCenter Server for Desktops This edition of VMware vCenter™ Server is the central management hub for VMware vSphere and gives you complete control and visibility over clusters, hosts, virtual machines, storage, networking and other critical elements of your virtual infrastructure.

VMware View Manager View Manager enables IT administrators to centrally manage thousands of virtual desktops from a single console to streamline the management, provisioning and deployment of virtual desktops. In addition, end-users connect through View Manager to securely and easily access VMware View virtual desktops.

VMware ThinApp VMware ThinApp™ is an agentless application virtualization solution that streamlines application delivery while eliminating conflicts. As part of VMware View, ThinApp simplifies repetitive administrative tasks and reduces storage needs for virtual desktops by maintaining applications independently from the underlying OS.

VMware View Persona Management Persona Management dynamically associates the user persona to stateless floating desktops. Administrators can easily deploy pools of lower cost stateless, floating desktops and allow users to maintain their designated settings between sessions.

VMware Composer VMware View Composer lets customers easily manage pools of "like" desktops by creating gold master images that share a common virtual disk. All cloned desktops linked to a master image can be patched or updated through VMware View Manager by simply updating the single master image, without affecting users' settings, data or applications.

VMware View Client Enables access to centrally hosted virtual desktops from Windows PCs, Macs, thin clients, zero clients, iPads, and Android-based clients. View Client with Local Mode allows access to virtual desktops running on a local Windows based endpoint regardless of network availability.

VMware vShield Endpoint Offloads and centralizes antivirus and anti-malware (AV) solutions, eliminating agent sprawl and AV storm issues while minimizing the risk of malware infection and simplifying AV administration in virtualized environments.

Support:

VMware Production Support & Subscription

Technical Support, 24 Hour Sev 1 Support -- 7 days a week.

Focused, 24-Hour Support For Production Environments

• Global, 24x7 support for Severity 1 issues
• Fast response times for critical issues
• Unlimited number of support requests
• Remote Support
• Online access to documentation and technical resources, knowledge base, discussion forums
• Product updates and upgrades

Overview

VMware Production Support is designed with your production environments in mind. Our global support centers are staffed around the clock to provide you access to our industry-leading expertise in virtualization and years of experience supporting virtual infrastructure products in real-world customer environments. We are committed to delivering enterprise-class, worldwide support with a single objective in mind: your success.

VMware Basic Support & Subscription Service

Technical Support, 12 Hours/Day, per published Business Hours, Mon. thru Fri.

Weekday Support for Test, Dev and Non-Critical Deployments

• Global, 12x5 access to support
• Unlimited number of support requests
• Remote Support
• Online access to documentation and technical resources, knowledge base, discussion forums
• Product updates and upgrades

Overview

VMware Basic Support is designed for non-critical applications and platforms that require support during normal business hours. Our global support centers have been strategically placed to provide you with fast and efficient access to the support center in your region. Each center is staffed with engineers that can provide industry-leading expertise in virtualization and years of experience supporting virtual infrastructure products in real-world customer environments. We are committed to delivering enterprise-class, worldwide support with a single objective in mind: your success.

Feature	Production Support	Basic Support
Hours of Operation	24 Hrs/Day 7 Days/Wk 365 Days/Yr 1	12 Hrs/Day Mon–Fri 1
Length of Service	1 or 3 Years	1 or 3 Years
Product Updates	Yes	Yes
Product Upgrades	Yes	Yes
Products Supported	All Products (excluding VMware Fusion and Player)	All Products (excluding VMware Fusion and Player)
Method of Access	Telephone/ Web	Telephone/ Web
Response Method	Telephone/ Email	Telephone/ Email
Remote Support	Yes	Yes
Access to VMware Web site	Yes	Yes
Access to VMware Discussion Forums and Knowledge Base	Yes	Yes
Max Number of Support Admins per Contract	6	4
Number of Support Requests	Unlimited	Unlimited
Target Response Times Critical (Severity 1 Major (Severity 2) Minor (Severity 3) Cosmetic (Severity 4)	30 minutes or less: 24x7 4 business hours 8 business hours 12 business hours	4 business hours 8 business hours 12 business hours 12 business hours
Business Hours North America and Latin America Alaska, Hawaii South America (NASA) Europe, Middle East, Africa (EMEA Asia, Pacific Rim, Japan (APJ) Australia/New Zealand	Monday - Friday 6 a.m. to 6 p.m. (local time zone) 6 a.m. to 6 p.m. (PST/PDT) 6 a.m. to 6 p.m. (EST/EDT) 7 a.m. to 7 p.m. (GMT/GMT+1) 8:30 a.m. to 8:30 p.m. (Singapore Time) 7 a.m. to 7 p.m. (Sydney AET)	Monday - Friday 6 a.m. to 6 p.m. (local time zone) 6 a.m. to 6 p.m. (PST/PDT) 6 a.m. to 6 p.m. (EST/EDT) 7 a.m. to 7 p.m. (GMT/GMT+1) 8:30 a.m. to 8:30 p.m. (Singapore Time) 7 a.m. to 7 p.m. (Sydney AET)

1Hours of operation for Gemstone are Monday - Friday, 8 a.m. to 5 p.m. (PST/PDT) globally.
1Hours of operation for VMware Go Pro and vCenter Protect products are 7 a.m. to 7 p.m. (CST/CDT), except holidays.
1Hours of operation for VMware IT Business Management and IT Financial Management are 8 a.m. to 5 p.m. (EST/EDT/GMT) except holidays.
1Hours of operation for Socialcast are 6 a.m. to 6 p.m. (PST/PDT).

Documentation:

Download the VMware View Datasheet (PDF).