VMware vFabric Hyperic
Manage Application Performance Across Physical, Virtual and Cloud Infrastructures

Overview:

VMware vFabric™ Hyperic® is the application monitoring component of the VMware vFabric Cloud Application Platform, enabling IT professionals to manage the performance and availability of custom Web applications in physical, virtual and cloud environments. Its unique ability to automatically discover, inventory, and monitor servers, regardless of type or location, enables application operations teams to ensure that business-critical apps run without fail. Hyperic collects a vast range of performance data—50,000 metrics across 75 application technologies—and is easily extended to monitor any component in your application stack.

With fast deployment, a fully extensible framework and user interface, and support for both virtualized and physical infrastructure at scale, Hyperic is the standard for Web operations teams of all sizes.

• Install setup and start managing your application infrastructure in minutes
• Auto-discovery gives you a continuously updated inventory of all hardware, software and services in your infrastructure
• Real-time performance visibility into your entire software stack, from VMware vSphere and virtual machine, through the operating system, to application payload
• Correlate performance metrics with configuration changes, log data and security events for fast root-cause diagnosis
• Define intelligent alerts, acknowledgement and response action to anticipate and address problems before they cause outages.
• Run cross-platform diagnostics and execute control operations across your entire infrastructure centrally
• Accurately model and display the relationships between hardware, virtual machines, applications and services
• Analyze real-time and historical metrics across hardware, network and application layers
• Baseline performance trends to formulate SLAs and measure compliance
• Role-based dashboards, metrics, charts & alerts let you customize Hyperic for the needs of each team member.
• Proven scalability to thousands of servers

Key Features:

Market Leading Virtualization Support

As part of the VMware family of products, vFabric Hyperic provides best-in-class performance monitoring of applications running in virtualized environments. With its deep VMware vCenter™ integration, Hyperic monitors your entire application infrastructure inventory, from code components down to VMware ESX®, and continually updates this inventory as virtual machines are started, stopped and vMotioned. This eliminates reliance on chronically out-of-date configuration management databases, and enables system administrators to more rapidly pinpoint, correct and prevent application performance problems wherever they occur across physical, virtual and cloud infrastructures. Hyperic's virtualizationaware alerting distinguishes between when a guest operating system has shut down unintentionally, and when it has been intentionally powered down or suspended. This prevents false alarms and enables system administrators to scale down application infrastructure without triggering alert storms.

Deep Functionality for Managing Complex Web Applications

VMware vFabric Hyperic provides the automation and built-in intelligence necessary for Web operations teams to manage applications at scale. Designed to power scalable, secure Web applications, Hyperic saves time and ensures comprehensive management of business-critical services. vFabric Hyperic features include:

• Complete deployment automation, including the ability to copy and reuse monitoring configurations and global alert templates, to bring resources under management in under a minute.
• Automated problem resolution, enabling administrators to define automatic responses to performance problems, such as a server or virtual machine restart, letting you fix problems before customers notice
• Enterprise alerting includes multi-conditional and recovery alerts, role-based notifications, server group alerting, escalations planned downtime, and follow-the-sun notifications
• Extended security options including support for role-based access control, dashboards, and alerts, external authentication for LDAP and Kerberos directories and uni-directional agent communication to track resources beyond the firewall.
• Extended analysis tools include advanced dashboard charting, capacity planning, base lining and built-in reporting
• Enterprise-level scalability and high availability deployment options

Open Source Extensibility for your Unique Environment

Hyperic HQ is an open source subset of VMware vFabric Hyperic that provides Web application performance monitoring to help pinpoint, correct and prevent problems at every infrastructure layer, including hardware, networks, virtualization and applications. Designed for smaller-scale production deployments, developers and testing teams, Hyperic HQ can:

• Auto-discover software resources across physical, virtual and cloud-based infrastructure
• Monitor performance, configuration and security changes
• Alert team of performance problems, errors or inventory changes
• Diagnose errors, correct problems and report performance centrally
• View resources by logical groupings-for instance, all Java servers or all components for an application-to best manage your unique environments

Comprehensive Technology Support

Hyperic manages a broad range of products including application servers, Web servers, databases, operating systems, hypervisors, messaging servers and directory servers. Hyperic uses the native management capabilities of the managed products, and can be easily extended to cover more products through our Plugin Development Kit (PDK)–usually with only a few lines of XML.

How To Buy:

vFabric Hyperic can be purchased as part of the complete vFabric Cloud Application Platform, in a choice of versions: vFabric Standard or vFabric Advanced. Learn more about pricing for vFabric Cloud Application Platform.

vFabric Hyperic is priced per machine. You need one vFabric Hyperic agent for each virtual machine, for each physical server with its own operating system, and for each network device you need to monitor. Some examples:

• Example 1: Virtual machine. To monitor 100 virtual machines running on 10 vSphere hosts, you need licenses for 100 vFabric Hyperic agents. (You would not count the 10 vSphere hosts.)
• Example 2: Physical servers. To monitor 50 physical servers (that are not running vSphere) you would need licenses for 50 vFabric Hyperic agents.
• Example 3: Network devices. To monitor 200 network devices, you would need licenses to monitor all 200 devices.

Support:

VMware Production Support & Subscription

Technical Support, 24 Hour Sev 1 Support -- 7 days a week.

Focused, 24-Hour Support For Production Environments

• Global, 24x7 support for Severity 1 issues
• Fast response times for critical issues
• Unlimited number of support requests
• Remote Support
• Online access to documentation and technical resources, knowledge base, discussion forums
• Product updates and upgrades

Overview

VMware Production Support is designed with your production environments in mind. Our global support centers are staffed around the clock to provide you access to our industry-leading expertise in virtualization and years of experience supporting virtual infrastructure products in real-world customer environments. We are committed to delivering enterprise-class, worldwide support with a single objective in mind: your success.

VMware Basic Support & Subscription Service

Technical Support, 12 Hours/Day, per published Business Hours, Mon. thru Fri.

Weekday Support for Test, Dev and Non-Critical Deployments

• Global, 12x5 access to support
• Unlimited number of support requests
• Remote Support
• Online access to documentation and technical resources, knowledge base, discussion forums
• Product updates and upgrades

Overview

VMware Basic Support is designed for non-critical applications and platforms that require support during normal business hours. Our global support centers have been strategically placed to provide you with fast and efficient access to the support center in your region. Each center is staffed with engineers that can provide industry-leading expertise in virtualization and years of experience supporting virtual infrastructure products in real-world customer environments. We are committed to delivering enterprise-class, worldwide support with a single objective in mind: your success.

Feature	Production Support	Basic Support
Hours of Operation	24 Hrs/Day 7 Days/Wk 365 Days/Yr 1	12 Hrs/Day Mon–Fri 1
Length of Service	1 or 3 Years	1 or 3 Years
Product Updates	Yes	Yes
Product Upgrades	Yes	Yes
Products Supported	All Products (excluding VMware Fusion and Player)	All Products (excluding VMware Fusion and Player)
Method of Access	Telephone/ Web	Telephone/ Web
Response Method	Telephone/ Email	Telephone/ Email
Remote Support	Yes	Yes
Access to VMware Web site	Yes	Yes
Access to VMware Discussion Forums and Knowledge Base	Yes	Yes
Max Number of Support Admins per Contract	6	4
Number of Support Requests	Unlimited	Unlimited
Target Response Times Critical (Severity 1 Major (Severity 2) Minor (Severity 3) Cosmetic (Severity 4)	30 minutes or less: 24x7 4 business hours 8 business hours 12 business hours	4 business hours 8 business hours 12 business hours 12 business hours
Business Hours North America and Latin America Alaska, Hawaii South America (NASA) Europe, Middle East, Africa (EMEA Asia, Pacific Rim, Japan (APJ) Australia/New Zealand	Monday - Friday 6 a.m. to 6 p.m. (local time zone) 6 a.m. to 6 p.m. (PST/PDT) 6 a.m. to 6 p.m. (EST/EDT) 7 a.m. to 7 p.m. (GMT/GMT+1) 8:30 a.m. to 8:30 p.m. (Singapore Time) 7 a.m. to 7 p.m. (Sydney AET)	Monday - Friday 6 a.m. to 6 p.m. (local time zone) 6 a.m. to 6 p.m. (PST/PDT) 6 a.m. to 6 p.m. (EST/EDT) 7 a.m. to 7 p.m. (GMT/GMT+1) 8:30 a.m. to 8:30 p.m. (Singapore Time) 7 a.m. to 7 p.m. (Sydney AET)

1Hours of operation for Gemstone are Monday - Friday, 8 a.m. to 5 p.m. (PST/PDT) globally.
1Hours of operation for VMware Go Pro and vCenter Protect products are 7 a.m. to 7 p.m. (CST/CDT), except holidays.
1Hours of operation for VMware IT Business Management and IT Financial Management are 8 a.m. to 5 p.m. (EST/EDT/GMT) except holidays.
1Hours of operation for Socialcast are 6 a.m. to 6 p.m. (PST/PDT).

Documentation:

Download the VMware vFabric Hyperic Datasheet (PDF).