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VMware vRealize Operations (Formerly vCenter Operations Management Suite)
Intelligent Operations from Applications to Storage—from vSphere and Hyper-V to Amazon Web Services and Physical Hardware

VMware vRealize Operations

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VMware Licensing
VMware vRealize Operations
VMware vRealize Operations 6 Standard (25 VM Pack)
- Note: Purchase of SnS is required!
#VR6-OSTD25-C
Our Price: $3,125.00
VMware vRealize Operations 6 Advanced (25 VM Pack)
- Note: Purchase of SnS is required!
#VR6-OADV25-C
Our Price: $6,875.00
VMware vRealize Operations 6 Enterprise (25 VM Pack)
- Note: Purchase of SnS is required!
#VR6-OENT25-C
Our Price: $17,375.00

More pricing below, click here!

Overview:

VMware vRealize™ Operations™ delivers intelligent operations management across physical, virtual, and cloud infrastructures—from VMware vSphere® and Hyper-V to Amazon Web Services. It correlates data from applications to storage in a unified, easy-touse management tool that provides control over performance, capacity, and configuration, with predictive analytics driving proactive action, and policy-based automation.

Key Benefits

  • Proactive identification and remediation of emerging performance, capacity, and configuration issues
  • Comprehensive visibility across applications and infrastructure in a single console
  • Automated capacity optimization and planning
  • Enforcement of standards for continuous compliance
  • Open and extensible platform that leverages existing investments, with third-party management packs for Microsoft, SAP, and more

Intelligent operations management from apps to storage - for vSphere and physical hardware, for businesses of all sizes.
Automated operations management for virtual and cloud infrastructure.

About VMware vRealize Operations

Traditional operations management systems do not meet the requirements of today's virtual and cloud infrastructures. They make IT too reactive because they lack the intelligence to aggregate, correlate, and analyze metrics across applications and infrastructure stacks.

vRealize Operations is built on a scale-out, resilient platform designed to deliver intelligent operational insights to simplify and automate management of applications and infrastructure across virtual, physical and cloud environments—from vSphere to Hyper-V, Amazon Web Services (AWS), and more.

With vRealize Operations, IT organizations of all sizes can improve performance, avoid business disruption, and become more efficient with comprehensive visibility across applications and infrastructure in one place.

vRealize Operations delivers

  • Intelligent operations – Self-learning tools, predictive analytics, and Smart Alerts about application and infrastructure health enable proactive identification and remediation of emerging performance, capacity, and configuration issues.
  • Policy-based automation – Out-of-the-box and customizable policies for critical IT operations are associated with Smart Alerts, guided remediation, and compliance standards to deliver recommendations, or trigger actions, that optimize performance and capacity and enforce configuration standards.
  • Unified management – An open and extensible platform, supported by third-party management packs for Microsoft, SAP, and others, provides complete visibility in a single console across applications, storage, and network devices.

Key Features and Capabilities:

VMware vRealize Operations Key Features and Capabilities
Standalone product editions (Licensed per OSI) Standard Advanced Enterprise
Included in a VMware suite (Licensed per CPU) VMware vCloud Suite® Standard vCloud Suite Advanced vCloud Suite Enterprise
VMware vSphere® with Operations Management™ VMware vRealize™ Operations Insight™ vRealize Suite Enterprise
VMware vRealize™ Suite Advanced
Operations Platform
Scale-out platform
Built-in high availability (automated failover of platform nodes)  
Operations dashboards, views, and reports
Customizable dashboards, views, and reports  
Policy Management
Flexible operations policies and Operations Groups
Guided remediation
Role-based access control
Performance Monitoring and Analytics
vSphere health monitoring
Self-learning analytics with Dynamic Thresholds
Smart Alerts
Root-cause analysis and recommendations
Monitoring of OS resources (CPU, disk, memory, network)*  
Universal storage visibility  
Database and application monitoring (full VMware vRealize Hyperic®)    
Capacity Management
Capacity metering, trending, right-sizing, what-if scenarios, and resource optimization
Capacity model-driven analytics  
Resource monitoring, planning, and optimization applicable to any object, including third-party data  
Change, Configuration, and Compliance Management
vSphere Hardening
vSphere change, configuration, and regulatory compliance  
OS-level change, configuration, and patch management    
OS-level regulatory compliance-management packs (PCI, HIPAA, SOX, etc.)**    
Application Dependency Mapping
Automated application discovery and relationship visualization  
Naming and versioning  

* vRealize Hyperic in Advanced edition includes Platform plug-ins for Windows, Linux, AIX, Solaris, HP-UX (EULA restricted). Full Hyperic is included in Enterprise edition.
** Enterprise edition includes Regulatory Compliance for the guest-OS level or physical servers.

Support:

VMware Basic Support & Subscription

Weekday Support for Test, Dev and Non-Critical Deployments

  • Global, 12x5 access to support
  • Unlimited number of support requests
  • Remote Support
  • Online access to documentation and technical resources, knowledge base, discussion forums
  • Product updates and upgrades

Overview

VMware Basic Support is designed for non-critical applications and platforms that require support during normal business hours. Our global support centers have been strategically placed to provide you with fast and efficient access to the support center in your region. Each center is staffed with engineers that can provide industry-leading expertise in virtualization and years of experience supporting virtual infrastructure products in real-world customer environments. We are committed to delivering enterprise-class, worldwide support with a single objective in mind: your success.

VMware Production Support & Subscription Service

Technical Support, 12 Hours/Day, per published Business Hours, Mon. thru Fri.

  • Global, 24x7 support for Severity 1 issues
  • Fast response times for critical issues
  • Unlimited number of support requests
  • Remote Support
  • Online access to documentation and technical resources, knowledge base, discussion forums
  • Product updates and upgrades

Overview

VMware Production Support is designed with your production environments in mind. Our global support centers are staffed around the clock to provide you access to our industry-leading expertise in virtualization and years of experience supporting virtual infrastructure products in real-world customer environments. We are committed to delivering enterprise-class, worldwide support with a single objective in mind: your success.

Feature Production Support Basic Support
Hours of Operation1 24 Hours/Day
7 Days/Week
365 Days/Year
12 Hours/Day
Monday–Friday
Length of Service 1 or 3 Years 1 or 3 Years
Product Updates 2 Yes Yes
Product Upgrades 2 Yes Yes
Products Supported 3 All Products
(excluding VMware Fusion and VMware Player)
All Products
Method of Access Telephone/Web Telephone/Web
Response Method Telephone/Email Telephone/Email
Remote Support Yes Yes
Root Cause Analysis Available only with Business Critical or Mission Critical Support Offering Available only with Business Critical or Mission Critical Offering
Access to VMware Web Site Yes Yes
Access to VMware Discussion Forums and Knowledge Base Yes Yes
Max Number of Technical Contacts per Contract 6 4
Number of Support Requests Unlimited Unlimited
Target Response Times
Critical (Severity 1)
Major (Severity 2)
Minor (Severity 3)
Cosmetic (Severity 4)

30 minutes or less: 24x7
4 business hours
8 business hours
12 business hours

4 business hours
8 business hours
12 business hours
12 business hours
Business Hours
North America
Alaska, Hawaii
Latin America

Europe, Middle East, Africa (EMEA)

Asia, Pacific Rim, Japan (APJ)

Australia/New Zealand
Monday - Friday
6 a.m. to 6 p.m. (local time zone)
6 a.m. to 6 p.m. (PST/PDT)
9 a.m. to 6 p.m. (local time zone)

7 a.m. to 7 p.m. (GMT/GMT+1)

8:30 a.m. to 8:30 p.m. (Singapore Time)

7 a.m. to 7 p.m. (Sydney AET)
Monday - Friday
6 a.m. to 6 p.m. (local time zone)
6 a.m. to 6 p.m. (PST/PDT)
9 a.m. to 6 p.m. (local time zone)

7 a.m. to 7 p.m. (GMT/GMT+1)

8:30 a.m. to 8:30 p.m. (Singapore Time)

7 a.m. to 7 p.m. (Sydney AET)

1 Hours of operation for Gemstone are Monday – Friday, 8 a.m. to 5 p.m. (PST/PDT). Severity 1 issues are responded to 24x7.
2 Product updates and upgrades are not included with Basic Support and Subscription Service for SUSE Linux Enterprise Server (SLES) for VMware.
Product updates and upgrades are not included with Production Support and Subscription Service for SUSE Linux Enterprise Server (SLES) for VMware.
3 VMware Fusion Professional and VMware Workstation require a minimum of ten (10) licenses in order to purchase Basic support. VMware Workstation requires a minimum of ten (10) licenses in order to purchase Production Support.

Documentation:

Download the VMware vRealize Operations Datasheet (PDF).

Pricing Notes:

VMware vRealize Operations
VMware vRealize Operations 6 Standard (25 VM Pack)
- Note: Purchase of SnS is required!
#VR6-OSTD25-C
Our Price: $3,125.00
VMware vRealize Operations 6 Advanced (25 VM Pack)
- Note: Purchase of SnS is required!
#VR6-OADV25-C
Our Price: $6,875.00
VMware vRealize Operations 6 Enterprise (25 VM Pack)
- Note: Purchase of SnS is required!
#VR6-OENT25-C
Our Price: $17,375.00
VMware vRealize Operations 6 Standard (25 VM Pack) Support and Subscription
VMware vRealize Operations 6 Standard (25 VM Pack) Basic Support/Subscription, 1 Year
#VR6-OSTD25-G-SSS-C
Our Price: $656.00
VMware vRealize Operations 6 Standard (25 VM Pack) Basic Support/Subscription, 3 Years
#VR6-OSTD25-3G-SSS-C
Our Price: $1,731.84
VMware vRealize Operations 6 Standard (25 VM Pack) Production Support/Subscription, 1 Year
#VR6-OSTD25-P-SSS-C
Our Price: $781.00
VMware vRealize Operations 6 Standard (25 VM Pack) Production Support/Subscription, 3 Years
#VR6-OSTD25-3P-SSS-C
Our Price: $2,061.84
VMware vRealize Operations 6 Advanced (25 VM Pack) Support and Subscription
VMware vRealize Operations 6 Advanced (25 VM Pack) Basic Support/Subscription, 1 Year
#VR6-OADV25-G-SSS-C
Our Price: $1,444.00
VMware vRealize Operations 6 Advanced (25 VM Pack) Basic Support/Subscription, 3 Years
#VR6-OADV25-3G-SSS-C
Our Price: $3,812.16
VMware vRealize Operations 6 Advanced (25 VM Pack) Production Support/Subscription, 1 Year
#VR6-OADV25-P-SSS-C
Our Price: $1,719.00
VMware vRealize Operations 6 Advanced (25 VM Pack) Production Support/Subscription, 3 Years
#VR6-OADV25-3P-SSS-C
Our Price: $4,538.16
VMware vRealize Operations 6 Enterprise (25 VM Pack) Support and Subscription
VMware vRealize Operations 6 Enterprise (25 VM Pack) Basic Support/Subscription, 1 Year
#VR6-OENT25-G-SSS-C
Our Price: $3,649.00
VMware vRealize Operations 6 Enterprise (25 VM Pack) Basic Support/Subscription, 3 Years
#VR6-OENT25-3G-SSS-C
Our Price: $9,633.36
VMware vRealize Operations 6 Enterprise (25 VM Pack) Production Support/Subscription, 1 Year
#VR6-OENT25-P-SSS-C
Our Price: $4,344.00
VMware vRealize Operations 6 Enterprise (25 VM Pack) Production Support/Subscription, 3 Years
#VR6-OENT25-3P-SSS-C
Our Price: $11,468.16