VMware vSphere Acceleration Kits
All-in-one solutions

Overview:

VMware vSphere Acceleration Kits are solution bundles designed for midsized customers that are new to virtualization. These Acceleration Kits combine a VMware vSphere edition together with VMware vCenter Server and are available for up to 30% off the list price of components.

	Standard Acceleration Kit	Enterprise Acceleration Kit	Enterprise Plus Acceleration Kit
Overview	Scalable server consolidation and no planned downtime	Powerful and efficient resource management	Policy-based datacenter automation
Product Components
Centralized Management	vCenter Server Standard	vCenter Server Standard	vCenter Server Standard
Included Entitlement	8 processors—scalable with additional licenses	6 processors—scalable with additional licenses	6 processors—scalable with additional licenses
vRAM Entitlement	32GB	64GB	96GB
vCPU Entitlement	8-way	8-way	32-way
SUSE Linux Enterprise Server for VMware
Product Features
Thin Provisioning
Update Manager
vStorage APIs for Data Protection
Data Recovery
High Availability
vMotion
Virtual Serial Port Concentrator
Hot Add
vShield Zones
Fault Tolerance
vStorage APIs for Array Integration
Storage APIs for Multipathing
Storage vMotion
Distributed Resources Scheduler (DRS); Distributed Power Management (DPM)
Storage I/O Control
Network I/O Control
Distributed Switch
Host Profiles
Auto Deploy
Storage DRS
Profile-Driven Storage

How To Buy:

Larger all-in-one solutions that combine a number of per CPU licenses for a specific vSphere edition along with one instance of VMware vCenter Server Standard edition for centralized management. Acceleration Kits with Management add 25 VM-packs of management products to the related Acceleration Kits. All kits have a limit of one purchase per customer site and SnS is required for at least one year.

VMware vSphere Standard Acceleration Kit - One purchase per customer site. Each VS5 Standard AK contains 8 VS5 Standard edition license, each of which contributes 1 CPU and 32 GB of vRAM (256 GB of VRAM total) entitlement towards total available vRAM pool. SnS is required. Renewals will be based on then current list SnS prices of the component products in the kit.

VMware vSphere Enterprise Acceleration Kit - One purchase per customer site. Each VS5 Enterprise AK contains 6 VS5 Enterprise edition license, each of which contributes 1 CPU and 64 GB of vRAM (384 GB of VRAM total) entitlement towards total available vRAM pool. SnS is required. Renewals will be based on then current list SnS prices of the component products in the kit. (Includes vSphere 5 Enterprise for 6 Processors, 1 vCenter Server 5 Standard)

VMware vSphere Enterprise Plus Acceleration Kit - One purchase per customer site. Each VS5 Enterprise Plus AK contains 6 VS5 Enterprise Plus edition license, each of which contributes 1 CPU and 96 GB of vRAM (576 GB of VRAM total) entitlement towards total available vRAM pool. SnS is required. Renewals will be based on then current list SnS prices of the component products in the kit. (Includes vSphere 5 Enterprise Plus for 6 Processors, 1 vCenter Server 5 Standard)

VMware Advanced Acceleration Kit for 6 processors has been discontinued. One year Support is still available.

VMware Midsize Acceleration Kit for 6 processors has been discontinued. One year Support is still available.

Support:

Per incident support available. Please contact us.

VMware Production Support & Subscription

Technical Support, 24 Hour Sev 1 Support -- 7 days a week.

Focused, 24-Hour Support For Production Environments

• Global, 24x7 support for Severity 1 issues
• Fast response times for critical issues
• Unlimited number of support requests
• Remote Support
• Online access to documentation and technical resources, knowledge base, discussion forums
• Product updates and upgrades

Overview

VMware Production Support is designed with your production environments in mind. Our global support centers are staffed around the clock to provide you access to our industry-leading expertise in virtualization and years of experience supporting virtual infrastructure products in real-world customer environments. We are committed to delivering enterprise-class, worldwide support with a single objective in mind: your success.

VMware Basic Support & Subscription Service

Technical Support, 12 Hours/Day, per published Business Hours, Mon. thru Fri.

Weekday Support for Test, Dev and Non-Critical Deployments

• Global, 12x5 access to support
• Unlimited number of support requests
• Remote Support
• Online access to documentation and technical resources, knowledge base, discussion forums
• Product updates and upgrades

Overview

VMware Basic Support is designed for non-critical applications and platforms that require support during normal business hours. Our global support centers have been strategically placed to provide you with fast and efficient access to the support center in your region. Each center is staffed with engineers that can provide industry-leading expertise in virtualization and years of experience supporting virtual infrastructure products in real-world customer environments. We are committed to delivering enterprise-class, worldwide support with a single objective in mind: your success.

Feature	Production Support	Basic Support
Hours of Operation	24 Hrs/Day 7 Days/Wk 365 Days/Yr 1	12 Hrs/Day Mon–Fri 1
Length of Service	1 or 3 Years	1 or 3 Years
Product Updates	Yes	Yes
Product Upgrades	Yes	Yes
Products Supported	All Products (excluding VMware Fusion and Player)	All Products (excluding VMware Fusion and Player)
Method of Access	Telephone/ Web	Telephone/ Web
Response Method	Telephone/ Email	Telephone/ Email
Remote Support	Yes	Yes
Access to VMware Web site	Yes	Yes
Access to VMware Discussion Forums and Knowledge Base	Yes	Yes
Max Number of Support Admins per Contract	6	4
Number of Support Requests	Unlimited	Unlimited
Target Response Times Critical (Severity 1 Major (Severity 2) Minor (Severity 3) Cosmetic (Severity 4)	30 minutes or less: 24x7 4 business hours 8 business hours 12 business hours	4 business hours 8 business hours 12 business hours 12 business hours
Business Hours North America and Latin America Alaska, Hawaii South America (NASA) Europe, Middle East, Africa (EMEA Asia, Pacific Rim, Japan (APJ) Australia/New Zealand	Monday - Friday 6 a.m. to 6 p.m. (local time zone) 6 a.m. to 6 p.m. (PST/PDT) 6 a.m. to 6 p.m. (EST/EDT) 7 a.m. to 7 p.m. (GMT/GMT+1) 8:30 a.m. to 8:30 p.m. (Singapore Time) 7 a.m. to 7 p.m. (Sydney AET)	Monday - Friday 6 a.m. to 6 p.m. (local time zone) 6 a.m. to 6 p.m. (PST/PDT) 6 a.m. to 6 p.m. (EST/EDT) 7 a.m. to 7 p.m. (GMT/GMT+1) 8:30 a.m. to 8:30 p.m. (Singapore Time) 7 a.m. to 7 p.m. (Sydney AET)

1Hours of operation for Gemstone are Monday - Friday, 8 a.m. to 5 p.m. (PST/PDT) globally.
1Hours of operation for VMware Go Pro and vCenter Protect products are 7 a.m. to 7 p.m. (CST/CDT), except holidays.
1Hours of operation for VMware IT Business Management and IT Financial Management are 8 a.m. to 5 p.m. (EST/EDT/GMT) except holidays.
1Hours of operation for Socialcast are 6 a.m. to 6 p.m. (PST/PDT).