Get expert support and professional services for your Tanzu CloudHealth cloud cost management deployment. Our customer success, professional services, and support teams work as an extension of your team to enhance your cloud management practices.
Best for
Cloud cost management platforms are only as effective as their configuration and adoption. CloudHealth Support and Services ensures your team gets maximum value from the platform through expert onboarding, ongoing training, and dedicated technical support.
Organizations often deploy cloud cost management tools but struggle with initial configuration and adoption. Without guidance, it can take months to realize meaningful savings.
CloudHealth onboarding and implementation services get your platform configured correctly from day one, so your team can start optimizing cloud spend immediately.
Cloud environments change constantly. New services, new accounts, and shifting workloads mean your cost management strategy needs regular refinement.
Customer Success Services provide ongoing engagement, benchmarking against peers, and executive business reviews to keep your FinOps practices current.
When issues arise, you need fast access to product experts who understand your environment. Generic support queues waste time and delay resolution.
CloudHealth technical support operates under a follow-the-sun model with dedicated product experts and comprehensive technical documentation.
A comprehensive onboarding methodology empowers your team to become platform experts. The optional Implementation Service provides consultants who design, plan, and configure the platform for your specific environment.
Bring new team members up to speed with flexible on-demand curriculums, unlimited access to self-paced videos and instructor-led webinars. Validate knowledge with platform certification exams.
A results-driven support team solves problems in the context of your business goals. Follow-the-sun coverage provides access to product experts and technical documentation when you need it.
Gain visibility into how your cloud management compares to peers in your vertical and cloud spend range. Benchmarking reports identify areas for improvement and validate your FinOps maturity.
Executive business reviews with a dedicated customer success manager and technical account manager. Track growth, discuss the product roadmap, and create milestones for long-term success.
Have a unique use case? Work with the CloudHealth team to build a custom services plan including consultation, design, implementation, and configuration tailored to your organization.
Tanzu CloudHealth offers technical support through Broadcom's follow-the-sun model, giving you access to product experts and technical documentation when you need it. Support tiers range from standard to premium with dedicated customer success managers and technical account managers.
CloudHealth onboarding includes a comprehensive methodology to help your team become platform experts with the knowledge to administer and use the platform to its fullest potential. You can also purchase the Implementation Service, where CloudHealth consultants work with you to design, plan, and configure the platform for your environment.
Yes. CloudHealth provides flexible on-demand training curriculums, unlimited access to self-paced videos and instructor-led webinars, and platform certification exams to validate your team's knowledge. This makes it straightforward to bring new team members up to speed as your FinOps practice grows.
Customer Success Services (CSS) include executive business reviews with a dedicated customer success manager and technical account manager. The team works with you to understand your business, track growth, discuss the product roadmap and newly released features, and create milestones for long-term success.
CSS also includes benchmarking reports that compare your cloud management practices against peers based on your industry vertical and cloud spend.
VirtualizationWorks helps organizations evaluate CloudHealth support tiers, plan onboarding, and connect with professional services to accelerate your FinOps practice.
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