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vRealize Business for Cloud
Enable IT Visibility for Cloud Cost Management

VMware vRealize Automation

 

Overview:

Enable IT Visibility for Cloud Cost Management

VMware vRealize Business for Cloud automates cloud cost analysis, consumption metering, cloud comparison and planning, delivering the cost visibility and business insights you need to run your cloud more efficiently.

Key Features:

Understand Cloud Costs

Track, manage and optimize your private and public cloud spending in a single dashboard.

Create an effective cloud strategy

Evaluate cost efficiency across data centers, private clouds and public clouds. Plan and optimize resources across hybrid clouds.

Make IT a strategic business partner

Monitor cloud consumption by business groups and applications. Align IT with lines-of-business through showback.

Get Value in Cloud Speed

Out of the box setup for instant cost visibility across vSphere infrastructure and public clouds.

 

Compare:

VMware vRealize Business for Cloud is available in two editions. vRealize Business for Cloud Standard is available as part of vRealize Suite. vRealize Business for Cloud Advanced is available as part of vRealize Suite and as a standalone product.

Features vRealize Business for Cloud Standard vRealize Business for Cloud Advanced
Automatic private cloud metering, costing, and pricing
Private cloud consumption analysis
Private cloud and public cloud cost comparison
Out-of-the-box hybrid cloud assessment (Comprehensive cloud costing and business assessment)
Automatic reporting, custom reporting and API for data extraction
Data center optimization (Integrated with vRealize Operations)
Identifying private cloud reclamation opportunities (Integrated with vRealize Operations)
Procurement planning
Public cloud costing, consumption analysis, and pricing
Role-based showback
Quantifying private cloud reclamation opportunities (Integrated with vRealize Operations)
Automatic service catalog pricing (Integrated with vRealize Automation)

Support:

VMware Basic Support & Subscription

Weekday Support for Test, Dev and Non-Critical Deployments

  • Global, 12x5 access to support
  • Unlimited number of support requests
  • Remote Support
  • Online access to documentation and technical resources, knowledge base, discussion forums
  • Product updates and upgrades

Overview

VMware Basic Support is designed for non-critical applications and platforms that require support during normal business hours. Our global support centers have been strategically placed to provide you with fast and efficient access to the support center in your region. Each center is staffed with engineers that can provide industry-leading expertise in virtualization and years of experience supporting virtual infrastructure products in real-world customer environments. We are committed to delivering enterprise-class, worldwide support with a single objective in mind: your success.

VMware Production Support & Subscription Service

Technical Support, 12 Hours/Day, per published Business Hours, Mon. thru Fri.

  • Global, 24x7 support for Severity 1 issues
  • Fast response times for critical issues
  • Unlimited number of support requests
  • Remote Support
  • Online access to documentation and technical resources, knowledge base, discussion forums
  • Product updates and upgrades

Overview

VMware Production Support is designed with your production environments in mind. Our global support centers are staffed around the clock to provide you access to our industry-leading expertise in virtualization and years of experience supporting virtual infrastructure products in real-world customer environments. We are committed to delivering enterprise-class, worldwide support with a single objective in mind: your success.

Feature Production Support Basic Support
Hours of Operation1 24 Hours/Day
7 Days/Week
365 Days/Year
12 Hours/Day
Monday–Friday
Length of Service 1 or 3 Years 1 or 3 Years
Product Updates 2 Yes Yes
Product Upgrades 2 Yes Yes
Products Supported 3 All Products
(excluding VMware Fusion and VMware Player)
All Products
Method of Access Telephone/Web Telephone/Web
Response Method Telephone/Email Telephone/Email
Remote Support Yes Yes
Root Cause Analysis Available only with Business Critical or Mission Critical Support Offering Available only with Business Critical or Mission Critical Offering
Access to VMware Web Site Yes Yes
Access to VMware Discussion Forums and Knowledge Base Yes Yes
Max Number of Technical Contacts per Contract 6 4
Number of Support Requests Unlimited Unlimited
Target Response Times
Critical (Severity 1)
Major (Severity 2)
Minor (Severity 3)
Cosmetic (Severity 4)

30 minutes or less: 24x7
4 business hours
8 business hours
12 business hours

4 business hours
8 business hours
12 business hours
12 business hours
Business Hours
North America
Alaska, Hawaii
Latin America

Europe, Middle East, Africa (EMEA)

Asia, Pacific Rim, Japan (APJ)

Australia/New Zealand
Monday - Friday
6 a.m. to 6 p.m. (local time zone)
6 a.m. to 6 p.m. (PST/PDT)
9 a.m. to 6 p.m. (local time zone)

7 a.m. to 7 p.m. (GMT/GMT+1)

8:30 a.m. to 8:30 p.m. (Singapore Time)

7 a.m. to 7 p.m. (Sydney AET)
Monday - Friday
6 a.m. to 6 p.m. (local time zone)
6 a.m. to 6 p.m. (PST/PDT)
9 a.m. to 6 p.m. (local time zone)

7 a.m. to 7 p.m. (GMT/GMT+1)

8:30 a.m. to 8:30 p.m. (Singapore Time)

7 a.m. to 7 p.m. (Sydney AET)

1 Hours of operation for Gemstone are Monday – Friday, 8 a.m. to 5 p.m. (PST/PDT). Severity 1 issues are responded to 24x7.
2 Product updates and upgrades are not included with Basic Support and Subscription Service for SUSE Linux Enterprise Server (SLES) for VMware.
Product updates and upgrades are not included with Production Support and Subscription Service for SUSE Linux Enterprise Server (SLES) for VMware.
3 VMware Fusion Professional and VMware Workstation require a minimum of ten (10) licenses in order to purchase Basic support. VMware Workstation requires a minimum of ten (10) licenses in order to purchase Production Support.

Documentation:

Download the VMware vRealize Business for Cloud Datasheet (PDF).